TQM的100种方法

LIST OF 100 METHODS FOR TQM

Management methods

1. Acceptable quality level (AQL)
2. Affinity diagram
3. Arrow diagram
4. Benchmarking
5. Consensus reaching
6. Contingency planning
7. Cost-benefit analysis
8. Criteria testing
9. Customers’ contingency table
10. Deming wheel (PDCA)
11. Departmental purpose analysis (DPA)
12. Error proofing (pokayoke)
13. Force analysis
14. Gannt charts
15. ISO 9000
16. Just in time (JIT)
17. Kaizen
18. Mystery shopping
19. Objective ranking
20. Pareto analysis
21. Potential problem analysis (PPA)
22. Problem prevention plan
23. Process decision programme chart
24. Programme evaluation and review (PER) technique
25. Quality circles
26. Quality function deployment (QFD)
27. Relation diagram
28. Teamwork
29. Total productive maintenance
30. Why-how charting
31. Zero difects

Analytical methods

32. Cause and effect analysis
33. Critical path analysis (CPA)
34. Departmental cost of quality
35. Domainal mapping
36. Evolutionary operation (EVOP)
37. Failure mode and effect analysis (FMEA)
38. Fault tree analysis
39. Force field analysis
40. Minute analysis
41. Paired comparisons
42. Parameter design
43. Process cost of quality
44. Reliability
45. Robust design (off-line quality control)
46. Solution effect analysis
47. Stratification
48. System design
49. Taguchi methods
50. Tolerance design

Idea generation

51. Brainstorming
52. Brainwriting
53. Breaking set
54. Buzz groups
55. Idea writing
56. Imagineering
57. Improve internal process (IIP) plan
58. Lateral thinking
59. List reduction
60. Mind mapping
61. Morphological forced connections
62. Multi-voting
63. Nominal group technique
64. Opportunity analysis
65. Rich pictures
66. Snowballing
67. Suggestion schemes

Date collection analysis and display

68. Bar charts
69. Basic statistics
70. Box and whisker plots
71. C chart
72. Checksheets
73. Concentration diagrams
74. Cusum chart
75. Dot plots
76. Flowcharts
77. Geometric moving average
78. Histograms
79. Hoshin kanri (quality policy deployment)
80. Is/is not matrix
81. Matrix data analysis
82. Matrix diagram
83. Moving average
84. Multi-vari charts
85. NP chart
86. Paynter chart
87. P chart
88. Pie charts
89. Process analysis
90. Process capability
91. Sampling
92. Scatter diagrams
93. Spider web diagrams
94. Statistical process control (SPC)
95. Stem and leaf diagram
96. Tally charts
97. Tree diagrams
98. U chart
99. X moving range (X-MR) chart

100. X-R chart